Multicultural Professional Dialogues

Joe Hankey is the director of diversity, inclusion and belonging at TruStage. In this role, Joe helps to implement the short and long-term strategies and programs that support diversity, equity and inclusion for the organization. These strategies and programs include delivering trainings, coaching and consultation throughout the organization, strengthening community partnerships, leading the engagement resource group (ERG) strategy, and managing several programs focused on infusing diverse talent into the organization.

Hankey has more than 20 years of professional experience in the non-profit and for-profit settings involving outreach and community engagement, youth and community development, and diversity and inclusion.

Hankey graduated with a bachelor’s degree in social work from Saint Louis University and a master’s degree in community counseling from DePaul University. Joe serves on the board of directors for the Madison Public Library Foundation and volunteers extensively with several local non-profits.

Joshua Williams is the Campus Recruiting & Program Lead at TruStage. He joined the company in 2018 as a DEI Intern, then went on to serve in roles such as Student Ambassador and returning for another internship in Investment Guidance. Josh graduated in 2020 from the University of Wisconsin-Whitewater with his degree in Business Management and immediately transitioned to the DEI Rotational Program. Being in the 2-year program for only a few months, he was hired on into his current role. His passion for young professionals is driven by his experiences and the things he continues to learn in operating the Early Talent Team. In his short time leading the program, he has gained attention for his impact and has received several awards and acknowledgments including FORBES 30 Under 30, 2024 Rising Star Award, RISE Leader Catalyst: Gen Z Advocate Award, Boys & Girls Club Leader Spotlight and more. Outside of his responsibilities for TruStage, he is engaged in the community through his fraternity Phi Beta Sigma Fraternity Inc. and is also the owner and CEO of KVNGDOM, a creative hub for music, art, and fashion. Through his outlets, he continues to encourage people to follow their passions, advocate for themselves, and give back to the people and environments that pour into you.

Kyiah Scott is an accomplished Operations Lead at TruStage, where she has dedicated seven years to enhancing operational efficiency and team development. For nearly three years, she has excelled in her current role, leveraging her expertise to create and implement a comprehensive Career Development Program that empowers employees to reach their full potential.
Kyiah holds a bachelor’s degree for Communication Arts with a minor in Leadership, earned in 2013. She is currently pursuing a Master’s degree in Organizational Leadership and Human Resources, with an expected graduation date of January 2026. Throughout her career, she has facilitated numerous training sessions focused on new processes and procedures and has developed performance-based contests to motivate and engage her team. Kyiah's commitment to professional growth and operational excellence continues to make a significant impact at TruStage.

Lydia Lozano - I began my career at TruStage (formerly CUNA Mutual Group) in 1998 as a support specialist in the wealth management area serving Plan America/MEMBERS Financial Services Program credit unions located in Houston, Corpus Christi, El Paso, and Albuquerque, NM.

In 2003, I accepted a position as Collateral Products Manager serving our CPI credit unions in Texas and New Mexico.

I moved into my current role of Account Executive in 2009 where I serve as the primary point of contact for all things TruStage to approximately forty credit unions located in Albuquerque, Amarillo, Corpus Christi, Houston, Edinburg, Laredo, and Lubbock.

• Twenty-five-year experience working with credit unions
• Credit Union Development Educator, Class of 2018
• Licensed in Life, Health, Property & Casualty in New Mexico and Texas
• Five-time President’s Council Qualifier

I have been living in Houston, Texas since my family immigrated from Mexico in 1980. I am a mom to two adult sons, Dakarri and Taurean, as well as a big sister to Xochitl who joined our family in 2014. In my free time, I enjoy reading, running, working out or hanging with my dog, Apollo.