User Support Specialist II-INTERNAL TO UW SYSTEM

• Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
• Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs
• Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services

Physical Demands of the Job:

• Ability to remain seated or stand for extended periods while troubleshooting, repairing, or providing end-user training.
• Capability to lift and transport technology hardware and equipment, such as computers, monitors, and peripherals, weighing up to 25 pounds.
• Dexterity to handle small tools and components during hardware repairs or installations.
• Sufficient visual acuity to read detailed technical instructions, schematics, and monitor displays.
• Manual dexterity to type, use a mouse, and operate IT equipment efficiently.
• Ability to crawl, kneel, or crouch to access equipment located under desks or in confined spaces.
• Mobility to move between various campus locations to provide on-site IT support.
• Hearing acuity to respond to end-user questions and troubleshoot issues effectively over the phone or in-person.
• Flexibility to adapt to varied work environments, such as classrooms, offices, and IT labs. 

Required Qualifications:

• 1-3 years experience in the IT field
• Experience in Higher Ed setting

Preferred Qualifications:

• An Associate's degree in Information Technology or a related field or equivalent/comparable experience
• 1 year of Managerial experience
• Experience with ITSM, SCCM or Asset Management Software

Job Description: User Support Specialist II

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/

Health & Retirement Contributions Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/  

HOW TO APPLY:
Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

• Cover Letter
• Resume

Review of Applications

Applications received by 02/07/2025 are ensured full consideration. Position open until filled.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence, and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

(see TC1 - App. 4 and p. 12)

It is the policy of UW-Parkside to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations at any stage of the recruitment process because of a disability, please let us know. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations to a person's disability.