IT Professional III-INTERNAL TO UW SYSTEM

• Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs

• May design and execute the implementation of complex technology systems and services

• Researches potential technology purchases and makes recommendations according to work unit business needs and requests

Required Qualifications:

• A Bachelor's degree in Information Technology or related field

• Experience in Higher Ed setting

• 1-3 years experience in A/V(Audio/Visual)

Preferred Qualifications:

• Lab and classroom management experience

• Experience with Lecture Capture software and hardware

• Proven ability to work independently as well as collaborate with staff and faculty

• Experience working with A/V hardware/software procurement, installation and troubleshooting

Physical Demands of the Job:

• Ability to remain seated or stand for extended periods while performing IT-related tasks, such as troubleshooting, installation, or user training.
• Capability to lift and transport technology hardware and equipment, such as computers, monitors, and A/V equipment, weighing up to 25 pounds.
• Dexterity to handle small tools and components during hardware repairs or installations.
• Visual acuity to read technical manuals, schematics, and monitor displays.
• Manual dexterity to type, use a mouse, and operate IT and multimedia equipment efficiently.
• Ability to crawl, kneel, or crouch to access equipment located under desks, in server rooms, or within confined spaces.
• Mobility to move between various campus locations to provide on-site IT and A/V support.
• Hearing acuity to effectively communicate with end-users, diagnose audio issues, and collaborate with team members.
• Flexibility to adapt to varied work environments, including classrooms, labs, offices, and multimedia spaces.

Job Description: IT Professional III

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/

Health & Retirement Contributions Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/  

HOW TO APPLY:
Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

• Cover Letter
• Resume

Review of Applications

Applications received by 02/07/2025 are ensured full consideration. Position open until filled.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence, and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

(see TC1 - App. 4 and p. 12)