CRM Administrator-INTERNAL TO UW SYSTEM
Code: 21674 Posted: 03/04/2025
About the University of Wisconsin-Parkside
Since its founding in 1968, the University of Wisconsin-Parkside has been a trusted partner for the region’s higher educational needs, empowering students to thrive, advancing applied knowledge, and developing talent for the future. The university offers undergraduate and graduate degrees, as well as certificates and pre-professional programs, designed to foster personal and professional growth through real-world and impactful learning experiences. With over 30,000 alumni—nearly 60 percent of whom were the first in their families to earn a degree—UW-Parkside reflects and celebrates the vibrant diversity of our world. Our beautiful campus, located in the dynamic Chicago-Milwaukee corridor, offers unmatched access to world-class internships, professional networks, and endless career-building opportunities, placing students at the center of it all.
At UW-Parkside, faculty and staff enjoy a supportive, inclusive environment where their work directly contributes to transforming lives and strengthening communities. The university offers competitive pay and benefits, making it a great place to build a meaningful career.
Position Title: Application Administrator II/CRM Administrator
Pay Range: $55,000 - $60,000, commensurate with qualifications and experience
Employment Type: Full-time, Academic Staff Non-Instructional, Salaried
Reports To: Director of Admissions
The CRM Administrator provides leadership and oversight for the Admissions Customer Relationship Management (CRM) system (currently the Technolutions’ Slate Admissions and Enrollment system). The administrator shapes and leads the application of Slate governance, strategy, roadmap, and projects; assigns, instructs and evaluates work of assigned staff; communicates with school/college and university stakeholders regarding Slate CRM projects; and manages vendor relationships. The CRM Administrator provides guidance to the Admissions’ team in relation to project management, system needs assessments, and system updates and policies; and provides training and assistance with system issues. The administrator develops and manages queries used to create and coordinate the flow of enrollment communication with targeted student populations. The CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit a diverse student population, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes.
Essential Job Functions
Some of the key responsibilities for this position will include:
- Experience working with a CRM in enrollment services / higher education.
- Ability to handle multiple, competing priorities, communicate well in written and verbal form, and work independently.
- Ability to train user on computer system processes; ability to provide staff support for business and technical projects, assignments and analysis.
- Excellent problem solving and investigative skills. Ability to recognize potential for errors with processes/reports and how to solve errors
- Effective as a team player and complete quality work independently. Must be comfortable operating in a collaborative, shared leadership environment.
- Experience using data for analysis and assessment purposes.
- Ability to create technical documentation and flowcharts.
Qualifications
REQUIRED:
- Bachelor’s degree required.
- Experience using a Customer Relationship Management (CRM) system.
- Working knowledge of a student information database system such as PeopleSoft.
PREFERRED:
- Master’s degree with experience in Management Information Systems, Data Analytics, or related areas of concentration.
- Knowledge and experience using Slate.
- Experience in Admissions / student recruitment.
Salary and Benefits
Commensurate with qualifications and experience.
The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan.
Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/
Health & Retirement Contributions
Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/
Application Process
HOW TO APPLY:
Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.
STEP 1: Please select the applicable link below:
External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)
STEP 2: Submit application materials
Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:
- Cover Letter
- Resume
If any other materials are needed list them here
Review of Applications
Applications received by 03/10/2025 are ensured full consideration. Position open until filled.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.”
You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee.
Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.
In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.
Legal Notices and Important Information
Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence, and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.
It is the policy of UW-Parkside to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations at any stage of the recruitment process because of a disability, please let us know. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations to a person's disability.
Contact
Amber Marzette
marzetta@uwp.edu
