Application Administrator II/CRM Administrator
Position Is Open Until Filled
Code: 21104 Posted: 07/22/2024
The University of Wisconsin-Parkside is a dynamic learning community grounded in academic excellence and focused on student success, diversity, inclusion and community engagement. One of 13 four-year institutions within the University of Wisconsin System, Parkside provides an educational value to our students that's unparalleled. An affordable, high-quality education is an investment in one's future, and we believe the cost of an education should not prevent any student from achieving their educational and professional goals.
UW-Parkside is a great place to start or enhance your career. The campus is nestled on 700 acres of woodland and prairie and two miles west of Lake Michigan in Kenosha, WI. At Parkside we offer competitive pay and benefits, as well as an engaging and supportive work environment. Parkside is a community that's easy to call home. Find out why.
Position Title: Application Administrator II/CRM Administrator
Pay Range: $55,000 - $65,000, commensurate with qualifications and experience
Employment Type: Full-time, Academic Staff Non-Instructional, Salaried
Reports To: Director of Admissions
The Application Administrator II/CRM Administrator provides leadership and general direction of the University of Wisconsin Parkside's Customer Relationship Management (CRM) systems with specific oversight of the Admissions CRM (currently the Technolutions' Slate Admissions and Enrollment system). Shape and lead the application of Slate governance, strategy, roadmap, and projects. Assign, instruct and evaluate work of assigned staff, communicate with school/college and university stakeholders regarding Slate CRM projects and manage vendor relationships. Also, provide leadership to the school admissions Slate captains in relation to project management, system needs assessments, system updates and policies, providing guidance and assistance with system issues. Manage queries used to create and coordinate the flow of communication with targeted student populations. Responsible for the integration and maintenance of data exchanges between the Student Information System (currently PeopleSoft) and the CRM, data mapping, and troubleshooting and resolution of data exchange errors. The CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit a diverse student population, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes.
Essential Job Functions
Essential Knowledge & Abilities
Some of the key responsibilities for this position will include:
- Experience working with a CRM in higher education.
- Ability to handle multiple priorities; communicate well in written and verbal form with staff; ability to train uses on computer system processes.
- Excellent problem solving and investigative skills. Ability to recognize potential for errors with processes/reports and how to solve errors.
- Effective as a team player and complete quality work independently. Must be comfortable operating in a collaborative, shared leadership environment.
- Ability to provide staff support for business and technical projects, assignments and analysis preferred.
- Ability to create technical documentation and flowcharts preferred. Ability to work independently on a day.
Qualifications
Qualifications:
- Bachelor's degree required, Master's preferred.
- Experience using innovative technology such as a Customer Relationship Management (CRM) solution is required.
- Experience with integrated student information systems and the utilization of data for analysis and assessment purposes is required.
- A working knowledge of database systems such as PeopleSoft, or some other type of database product utilized by institutions of higher learning is required.
Applicants must be authorized to work in the United States.
Salary and Benefits
Commensurate with qualifications and experience.
The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan.
Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/
Health & Retirement Contributions Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/
Application Process
HOW TO APPLY:
Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.
STEP 1: Please select the applicable link below:
External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)
STEP 2: Submit application materials
Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:
- Cover Letter
- Resume
- Names and contact information for 3 professional references
Review of Applications
Applications received by 8/11/2024 are ensured full consideration. Position open until filled.
You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee.
Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.
In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.
Legal Notices and Important Information
Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. (see TC1 - App. 4 and p. 12)
Note: Criminal Background Check – The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a “disparate impact” and is not “job-related and consistent with business necessity” in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job.
UW-Parkside is an AA/EEO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status. Individuals from diverse backgrounds are encouraged to apply.
It is the policy of UW-Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual’s disability.
In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.
Transcripts will be required upon hire.
Contact
